ACCESSIBILITY STATEMENT
Last Updated: January 1, 2024
Our Commitment
Nwestco is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Accessibility Features
Our website includes the following accessibility features:
- Skip Navigation: Skip links allow keyboard users to bypass repetitive content
- Semantic HTML: Proper heading structure and landmark regions for screen readers
- Alt Text: Descriptive alternative text for images
- Color Contrast: Text meets WCAG AA contrast ratio requirements
- Keyboard Navigation: All interactive elements are keyboard accessible
- Focus Indicators: Visible focus states for keyboard navigation
- Resizable Text: Text can be resized up to 200% without loss of functionality
- Form Labels: All form fields have associated labels
- ARIA Labels: Additional context provided for screen readers where needed
Assistive Technologies
Our website is designed to be compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Known Limitations
While we strive for full accessibility, some content may have limitations:
- PDF Documents: Some older PDF documents may not be fully accessible. Contact us for alternative formats.
- Third-Party Content: Some embedded content from third parties may not meet all accessibility standards.
- Maps: Interactive maps may have limited accessibility. Contact us for location information.
Alternative Access
If you have difficulty accessing any content on our website, we are happy to assist you through alternative means:
- Phone: Call us at 800-775-1892 (available 24/7)
- Email: Send your request to info@nwestco.com
- In Person: Visit any of our 9 branch locations
Our team can provide information in alternative formats, assist with service requests, or help you navigate our services.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
- Phone: 800-775-1892
- Email: info@nwestco.com
- Subject Line: Website Accessibility Feedback
Please include:
- The web page URL where you encountered the issue
- A description of the accessibility problem
- The assistive technology you were using (if applicable)
- Your contact information for follow-up
We will respond to accessibility feedback within 5 business days.
Continuous Improvement
We are committed to ongoing accessibility improvements, including:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- Incorporating accessibility into our design and development processes
- Monitoring and addressing user feedback
Technical Specifications
Accessibility of our website relies on the following technologies:
- HTML5
- CSS3
- JavaScript
- WAI-ARIA
These technologies are relied upon for conformance with the accessibility standards used.
Assessment Approach
Nwestco assesses the accessibility of our website through:
- Self-evaluation using automated accessibility testing tools
- Manual testing with assistive technologies
- User feedback and testing
Formal Complaints
If you are not satisfied with our response to an accessibility concern, you may file a complaint with the U.S. Department of Justice or your local civil rights enforcement agency.