Accessibility Statement
Our commitment to ensuring our website and services are accessible to everyone.
Our Commitment
Nwestco is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to make our website more accessible and user-friendly.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Accessibility Features on Our Website
- Skip navigation links
- Semantic HTML structure
- ARIA landmarks and labels
- Keyboard navigation support
- Sufficient color contrast ratios
- Alt text for images
- Resizable text support
- Clear focus indicators
- Consistent navigation
- Descriptive link text
- Form labels and instructions
- Error identification and suggestions
Technologies Used
Our website uses the following technologies to ensure accessibility:
- HTML5 with semantic markup
- CSS3 for presentation
- JavaScript with progressive enhancement
- WAI-ARIA for dynamic content
Assessment Methods
We assess the accessibility of our website through:
- Automated accessibility testing tools
- Manual keyboard navigation testing
- Screen reader compatibility testing
- Color contrast analysis
- User feedback and testing
Known Limitations
While we strive for full accessibility, some content may have limitations:
- Some older PDF documents may not be fully accessible
- Third-party content may not meet our accessibility standards
- Some interactive maps may require keyboard alternatives
We are actively working to address these limitations and improve accessibility across all content.
Alternative Access
If you need information in an alternative format or have difficulty accessing any content on our website, please contact us. We are happy to provide information in accessible formats, including:
- Large print documents
- Plain text versions
- Audio descriptions
- Phone assistance
Feedback
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please let us know:
- Email: accessibility@nwestco.com
- Phone: 800-775-1892
- Mail: Nwestco Accessibility Team, Spokane, WA
We aim to respond to accessibility feedback within 5 business days.
Enforcement Procedure
If you are not satisfied with our response to your accessibility concern, you may escalate the matter to our management team. We are committed to resolving accessibility issues and ensuring our website is usable by everyone.
Continuous Improvement
We are committed to ongoing accessibility improvements and regularly review our website to identify and address accessibility barriers. Our team receives accessibility training and stays current with accessibility best practices and standards.